Terms of Service

These terms of service ("Terms") govern your use of devmerx.com, our development services, and our Shopify apps, including Reorderly and AI Share of Voice (together, the "Services"). By using our website, engaging us for a project, or installing one of our apps, you agree to these Terms.

1. Acceptance of terms

By accessing devmerx.com, submitting a contact form, signing a project agreement with us, or installing one of our Shopify apps, you accept these Terms in full. If you do not agree with any part of these Terms, please do not use our Services.

2. Description of services

Devmerx ("we", "us", "our") is a founder-led software studio based in London, UK. We provide:

• Custom Shopify store development, theme customization, and migrations.
• WordPress and WooCommerce development.
• Custom software development for ecommerce and DTC brands.
• Our own Shopify apps, including Reorderly (inventory reordering and purchase orders) and AI Share of Voice (AI search visibility tracking).

Service offerings, features, and pricing may change over time. We will make reasonable efforts to keep this page and our services pages current.

3. Client engagements and payment terms

Development projects are typically quoted and delivered on a fixed-price basis following a written scope agreed with the client. Unless otherwise agreed in writing:

• A project begins once scope and price are confirmed in writing and any agreed deposit is received.
• Payment milestones, amounts, and due dates are set out in the project quote or agreement.
• Late payment may result in paused work until outstanding invoices are settled.
• Change requests outside the agreed scope may incur additional cost and timeline impact, to be agreed before work begins.
• Cancellation by the client after work has started may require payment for work completed to date.

4. App terms & pre-launch disclaimer

Reorderly and AI Share of Voice are, at the time of writing, pre-launch products with open waitlists. Features, pricing, and launch timing described on our website reflect our current plans and may change before or after launch. Joining a waitlist does not create a binding subscription or guarantee availability, pricing, or a specific launch date.

Once an app is live and installed on your Shopify store, your use of it is also governed by these Terms and by Shopify's own platform terms. Any plan pricing, SKU limits, or feature sets displayed within the app or on its pages at the time you install represent your applicable terms, subject to the usual right to update pricing for future billing periods with reasonable notice.

5. Intellectual property

Unless otherwise agreed in writing, Devmerx retains ownership of its pre-existing tools, code libraries, app products (including Reorderly and AI Share of Voice), and general methodologies. For client projects, ownership of the final deliverables transfers to the client upon full payment, excluding any Devmerx-owned tooling, frameworks, or app products used to build them, which we retain the right to reuse. All content on devmerx.com, including text, graphics, and branding, is owned by Devmerx or its licensors and may not be copied or reused without permission.

6. Acceptable use

You agree not to use our website, services, or apps to:

• Violate any applicable law or regulation.
• Attempt to gain unauthorized access to our systems, other users' data, or connected Shopify stores.
• Interfere with or disrupt the operation of our website or apps.
• Reverse-engineer, resell, or redistribute our apps or services without our written consent.

7. Third-party services

Our services and apps rely on third-party platforms, including Shopify, for hosting, billing, and store data. We are not responsible for outages, policy changes, or data handling by these third parties, though we will make reasonable efforts to keep our apps compatible with current Shopify platform requirements. Your use of Shopify remains subject to Shopify's own terms of service.

8. Disclaimers & limitation of liability

Our website, services, and apps are provided on an "as is" and "as available" basis. We do not guarantee that our services or apps will be uninterrupted, error-free, or fit for every specific business need. To the fullest extent permitted by law, Devmerx shall not be liable for any indirect, incidental, or consequential loss (including loss of profits, revenue, or data) arising from your use of our website, services, or apps. Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud, where such limitation is not permitted by law.

9. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our Services will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to these terms

We may update these Terms from time to time to reflect changes in our services, apps, or legal requirements. The latest version will always be published on this page with an updated date. Continued use of our website, services, or apps after changes take effect constitutes acceptance of the revised Terms.

11. Contact us

If you have any questions about these Terms, contact us at [email protected].