We're here when you need us.
Direct support from the people who build the apps and write the code. No ticket queues, no outsourced tiers.
Email us directly
For app questions, service enquiries, and technical issues.
We reply within one business day, often sooner. Complex technical questions may take a little longer while we reproduce the issue.
<24 hours on business days. Same-day for urgent app issues.
Monday–Friday, 09:00–18:00 CET. Based in Germany, serving merchants worldwide.
Use the chat widget in the corner for quick questions. Email is better for technical issues.
Per-app support
For installation help, Stocky migration questions, reorder alerts, purchase orders, receiving, stock counts, or billing. Include your store URL and a screenshot if possible.
For onboarding, competitor setup, SOV questions, data exports, and billing. Include your Shopify store URL and the competitors you are tracking.
Want to talk before you buy?
Book a free 20-minute call to ask questions about either app or any service.
Book a free consultation